Welcome to our FAQ page
Where most of your questions can be answered
Orders & Delivery
How long does delivery take?
Once your order is placed, we process it within 1–3 business days, Monday to Friday. Once dispatched, delivery takes a further 4–9 business days — bringing your total delivery time to 5–12 business days. As soon as your order ships, you'll get a confirmation email with a tracking link so you can follow it the whole way.
You can use our tracking page which you find here.
How do I track my order?
You'll receive email updates throughout the shipping process, including a confirmation once your order is on its way with a tracking link to follow it in real time. You can also track your order anytime through our Track Your Order page.
What are the shipping costs?
All of our orders come with free shipping regardless of your order value.
Can I change or cancel my order after placing it?
We start processing orders quickly, so changes aren't always possible once an order is confirmed. If you need to make an adjustment, reach out to us as soon as possible at support@westharper.com and we'll do our best to help before it ships.
Returns & Refunds
What's your return policy?
You have 14 days from the date your order arrives to return it. Items need to be unworn, unwashed, and in the same condition you received them — tags still on, original packaging included.
You can read more on our Return & Refund Policy here
How do I make a return?
Email us at support@westharper.com within 14 days of receiving your order and we'll guide you through the process.
Who pays for return shipping?
Return shipping is covered by the customer. We recommend using a tracked service and holding onto your proof of postage until your refund has been processed.
When will I get my refund?
Once we receive and inspect your return, your refund will be processed within up to 7 business days back to your original payment method. You'll get a confirmation email when it's done — your bank may take a few extra days to show it on your end.
Can I exchange an item?
We don't offer exchanges as standard, but in some cases we may be able to help. Reach out to us at support@westharper.com and we'll see what we can do.
Products & Sizing
How do I find the right size?
Our clothing is based on standard sizing. Each product page has a size guide — worth checking before ordering since fit can vary between styles.
If you feel like you're in between sizes, we recommend sizing up.
What if I receive a damaged or wrong item?
That's on us to fix. Contact us at support@westharper.com within 48 hours of delivery with your order number and a photo of the issue, and we'll sort it straight away.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal. All payments are processed securely at checkout.
Is it safe to pay on your site?
Yes — all payments are processed through secure, encrypted checkout. We never store your card details.
I was charged but never received an order confirmation — what's happened?
It occasionally ends up in spam, so check there first. If it's not there, email us at support@westharper.com with the name, order number and email used at checkout and we'll look into it straight away.
Contact
How do I get in touch?
Our goal is for every customer to be happy with their purchase. If something's not right, just let us know.
Reach us at support@westharper.com – we usually reply within 1 business day.