Terms of Service

This website is operated by CA E-Commerce. References to “we”, “us”, and “our” throughout this website refer to CA E-Commerce.

By accessing our website, using any part of it, or purchasing products from us, you agree to be bound by these Terms of Service. These Terms apply to everyone who uses the website, including visitors, customers, and users who submit content or other materials.

You must not access or use our website or Services if you do not accept these Terms.

Changes to These Terms

We reserve the right to revise, replace, or update any part of these Terms at any time.

Any amendments will be published on this page. Your continued use of the website after updated Terms have been posted will be treated as your acceptance of those changes.

Online Store Terms

By using our Services, you confirm that:

You are at least the legal age of majority in your country or place of residence.
You will not use our products or Services for unlawful or unauthorised purposes.
You will comply with all applicable laws and regulations, including intellectual property and copyright laws.
You will not introduce viruses, malware, or any other harmful code.

A breach of these Terms may result in the immediate suspension or termination of your access to our Services.

General Conditions

We may refuse service to any person, at any time, for any lawful reason.

You acknowledge that content you submit, excluding payment information, may be transferred through different networks and adapted to meet technical requirements. Payment and card information is encrypted whenever it is transmitted across networks.

You may not duplicate, reproduce, sell, resell, distribute, or exploit any part of the Service without our prior written approval.

Accuracy and Completeness of Information

We make reasonable efforts to ensure that the information presented on our website is accurate and current. However, we cannot guarantee that all content will always be complete, up to date, or free from errors.

Information on the website may be amended, corrected, or removed at any time without prior notice.

Products and Pricing

Certain products may only be available through our online store and may be offered in limited quantities.

We reserve the right to:

Change product prices without prior notice.
Modify, suspend, or discontinue products or Services.
Restrict sales by customer, geographical area, jurisdiction, or order.
Limit the number of products available for purchase.

We make every reasonable effort to display product images and colours accurately. However, we cannot guarantee that the colours shown on your device will precisely match the physical product.

All purchases are subject to our Return and Refund Policy.

Orders and Customer Information

We reserve the right to refuse, limit, or cancel an order at our discretion.

This may include orders that appear to have been placed by resellers, distributors, or commercial buyers, as well as multiple orders linked to the same customer account, billing address, shipping address, or payment method.

You agree to provide complete, accurate, and current information when placing an order. This includes your contact details, email address, billing information, delivery address, and payment details.

You are responsible for keeping this information updated where necessary.

Third-Party Tools

We may give you access to tools, features, or services operated by third parties.

These third-party tools are provided on an “as is” and “as available” basis. We do not control them and provide no warranties, representations, or guarantees regarding their availability, performance, or suitability.

Your use of third-party tools is entirely at your own discretion and risk. You should review the relevant provider’s terms and policies before using them.

Third-Party Links

Our website may include links to websites, services, or content operated by third parties.

We are not responsible for reviewing or verifying third-party content and do not accept liability for its accuracy, availability, practices, products, services, or policies.

Any use of an external website is at your own risk. We recommend reviewing the terms, privacy policies, and other applicable rules of the relevant third party before making a purchase or entering into a transaction.

User Content and Feedback

When you submit reviews, comments, ideas, suggestions, feedback, or other content, you agree that we may use, edit, reproduce, publish, distribute, and share that content without restriction or compensation.

You remain responsible for any content you provide and must ensure that it:

Does not breach any law or regulation.
Does not infringe intellectual property, privacy, or other third-party rights.
Is not defamatory, offensive, threatening, abusive, harmful, or misleading.
Does not contain viruses, malware, or other harmful material.

We may monitor, edit, or remove user-submitted content at our discretion.

Personal Information

Personal information submitted through our website is processed in accordance with our Privacy Policy.

Errors, Omissions, and Inaccuracies

From time to time, information on our website may contain typographical errors, omissions, or inaccuracies relating to product descriptions, pricing, promotions, shipping costs, delivery times, or availability.

We reserve the right to correct such errors, update information, or cancel affected orders at any time, including after an order has been submitted.

Prohibited Uses

You must not use the website, its content, or our Services:

For unlawful or fraudulent purposes.
To encourage or participate in illegal activity.
To breach any local, national, or international law or regulation.
To infringe intellectual property or proprietary rights.
To harass, threaten, discriminate against, defame, or abuse another person.
To submit false or misleading information.
To upload or distribute viruses, malicious code, or harmful software.
To collect or track another person’s personal information without permission.
To spam, phish, scrape, crawl, or interfere with the website’s security or functionality.

We may suspend or permanently terminate access to our Services where these restrictions are violated.

Disclaimer of Warranties

We do not guarantee that the website or Service will always be available, uninterrupted, secure, timely, or free from errors.

We also do not guarantee that information or results obtained through the Service will always be accurate, complete, or reliable.

Unless otherwise required by law, all products and Services are provided on an “as is” and “as available” basis, without warranties or conditions of any kind, whether express or implied.

Limitation of Liability

To the fullest extent permitted by applicable law, CA E-Commerce, West Harper, and their directors, employees, affiliates, contractors, suppliers, and service providers will not be liable for any loss or damage arising from:

Your use of, or inability to use, the website or Service.
Errors, inaccuracies, or omissions on the website.
Loss of data, revenue, profits, savings, or business opportunities.
Any direct, indirect, incidental, special, or consequential damages.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Indemnification

You agree to indemnify and hold harmless CA E-Commerce, West Harper, and their affiliates, employees, contractors, suppliers, and service providers against claims, liabilities, damages, losses, and reasonable legal costs resulting from:

Your breach of these Terms.
Your violation of applicable laws or regulations.
Your infringement of another person’s rights.

Severability

Should any part of these Terms be found invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

All remaining provisions will continue to remain valid and enforceable.

Termination

These Terms remain effective until terminated by either you or us.

You may stop using our Services at any time. We may suspend or terminate your access if we reasonably believe that you have breached these Terms.

Termination does not remove any payment obligations, liabilities, or responsibilities that arose before the termination date.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

Contact Information

For questions regarding these Terms, please contact us using the details below:

Store name: West Harper
Company name: CA E-Commerce
Company number: 9104300711
Company address: Centrumgatan 2, Lammhult 363 44, Sweden
Warehouse address: 13 Farndon Ave, Marston Green, Birmingham B37 7XN
Phone: +44 20 4577 2217
Email: support@westharper.com

Customer service hours:

Monday–Friday: 09:00–17:00 BST
Saturday–Sunday: 11:00–16:00 BST

We aim to respond to all enquiries within 24 hours.