Privacy Policy

This Privacy Policy describes how CA E-Commerce (“we”, “us”, or “our”) collects, processes, uses, and discloses your personal information when you visit or make a purchase through westharper.com (the “Site”), or otherwise use or communicate with us in connection with our services (the “Services”).

Australian Privacy

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, we handle personal information in accordance with those requirements, including applicable rights to access, correct, and complain about the handling of personal information.

By accessing or using the Services, you acknowledge that your personal information will be handled as set out in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our business practices, operational processes, or legal and regulatory obligations.

Any updated version will be published on this page, and the effective date will be amended where appropriate.

How We Collect and Use Personal Information

The personal information we collect depends on how you interact with West Harper and our Services.

We may collect and use your information to:

  • Provide, maintain, and operate our Services

  • Process payments and complete orders

  • Arrange shipping and delivery

  • Communicate with you about your order or account

  • Provide customer support

  • Improve our website and customer experience

  • Meet legal and regulatory requirements

  • Protect our customers, Services, and business

Personal Information We Collect

Information You Provide Directly

Information you provide to us may include:

  • Contact details, such as your name, email address, telephone number, and postal address

  • Order details, including your billing address, shipping address, purchased products, and payment confirmation

  • Account information, such as your username, password, and other login credentials

  • Shopping information, including products you view, place in your basket, purchase, or save

  • Customer service communications and any information you provide when contacting us

Information Collected Automatically

When you browse or use the Site, we may automatically collect certain information about your device and your interaction with our Services, including:

  • Device and browser details

  • IP address

  • Network and connection information

  • Pages viewed

  • Actions taken while using the Site

We collect this information using cookies, pixels, and similar tracking technologies.

Information Received from Third Parties

We may also receive personal information from third-party providers that assist us in operating our Services. These may include Shopify, payment providers, delivery partners, analytics providers, and advertising or marketing partners.

Information received from these parties will be processed in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information to:

  • Process, manage, and fulfil purchases

  • Confirm and verify payments

  • Manage your customer account

  • Arrange delivery and provide shipment updates

  • Process returns, exchanges, and refunds

  • Send order confirmations and other transactional communications

  • Respond to questions, requests, and customer service enquiries

  • Detect, investigate, and prevent fraud or unauthorised activity

  • Improve the functionality and performance of our Site

Where permitted, we may also use your information to send promotional emails or messages, provide personalised content, and display advertising that may be relevant to you on our Site or other platforms.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message or by contacting us.

Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, understand how customers use our Services, and evaluate or improve our advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect the functionality or performance of the Site.

Further information about the cookies used by Shopify is available through Shopify’s cookie policy.

How We Disclose Personal Information

We may share your personal information with:

  • Payment processors

  • Shipping and fulfilment providers

  • Website hosting and technology providers

  • Analytics providers

  • Advertising and marketing partners

  • Business affiliates

  • Professional advisers

  • Government bodies, regulators, or legal authorities where required

We may also disclose personal information as part of a business transaction, such as a merger, acquisition, restructuring, financing arrangement, or sale of all or part of our business.

We only share information where reasonably necessary to operate our Services, fulfil our contractual obligations, protect our rights, or comply with applicable law.

User-Generated Content

The Site may allow you to submit reviews, comments, or other content that can be viewed publicly.

Any information you choose to make public may be accessed and used by other people. We are not responsible for the privacy, security, or subsequent use of information that you voluntarily publish in a public area of the Site.

Third-Party Websites and Links

Our Site may include links to websites or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or content of third-party websites. We recommend reviewing the privacy policies and terms of any external website before providing personal information or using its services.

Children’s Personal Information

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and delete the information where appropriate.

Security and Data Retention

We use reasonable administrative, technical, and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

  • Provide and operate our Services

  • Complete transactions

  • Maintain business and financial records

  • Comply with legal obligations

  • Resolve complaints or disputes

  • Prevent fraud and misuse

  • Enforce our agreements and policies

The applicable retention period may depend on the nature of the information and the purpose for which it was collected.

Your Rights and Choices

Depending on your location and applicable data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw your consent where processing relies on consent

  • Request a portable copy of your personal information

  • Opt out of direct marketing communications

  • Submit a complaint to the appropriate data protection authority

These rights may be subject to legal limitations or exceptions.

To exercise any of your rights, contact us using the information provided below. We may need to verify your identity before completing your request.

Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Even after opting out of marketing communications, you may continue to receive non-promotional messages relating to your orders, account, customer service requests, or other transactions.

Complaints

Should you have concerns about how we collect or process your personal information, please contact us so that we can review and address the matter.

You may also have the right to submit a complaint to the Information Commissioner’s Office or another relevant data protection authority in your country.

Submitting a complaint to us does not affect your right to contact the appropriate supervisory authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including Sweden and the United States.

Where required by applicable law, we use appropriate contractual, organisational, or legal safeguards to protect personal information transferred internationally.

Contact Information

For questions about this Privacy Policy, our handling of personal information, or a request to exercise your data protection rights, please contact us using the details below:

Store name: West Harper
Company name: CA E-Commerce
Company number: 9104300711
Company address: Centrumgatan 2, Lammhult 363 44, Sweden
Warehouse address: 27 Victoria Road, Hawthorn VIC 3122, Australia
Email: hello@westharper.com

Customer service hours:

Monday–Friday: 09:00–17:00 AEST/AEDT
Saturday–Sunday: 11:00–16:00 AEST/AEDT

We aim to respond to all enquiries within 24 hours.