Return & Refund Policy

We accept return requests made within 14 days of the date you receive your order.

To be eligible for a return, the item must remain in the same condition in which it was delivered. It must be unworn, unused, returned with all original tags attached, and placed in its original packaging. You will also need to provide a receipt or other proof of purchase.

Requesting a Return

To begin a return, contact us at support@westharper.com.

After reviewing your request, we will send you further information about where and how to return your parcel. Products returned without contacting us and receiving approval beforehand will not be accepted.

Please keep in mind that:

  • All returns must be authorised before shipment.

  • Parcels sent without prior approval cannot be processed.

  • Return instructions will be provided by email.

Return Shipping Costs

When returning an item because you have changed your mind or are no longer satisfied with your purchase, you are responsible for the return shipping costs.

We strongly recommend choosing a tracked delivery service and keeping your shipping receipt until the return has been completed. West Harper cannot accept responsibility for parcels that are lost while being returned.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order separately.

In some circumstances, we may be able to assist with an exchange for another size. Contact our support team and we will assess your request. Exchanges involving a different product, colour, or variant require a new order to be placed.

Cancelling or Updating an Order

Our fulfilment system is automated, which means orders are processed shortly after they are submitted. For this reason, an order cannot be cancelled once it has been placed.

We may still be able to amend the delivery address if you contact us immediately after ordering. Although changes cannot be guaranteed, we will make every reasonable effort to assist you.

Damaged, Defective, or Incorrect Items

Please examine your order as soon as it is delivered.

Should your item arrive damaged, defective, incorrectly manufactured, or different from what you ordered, contact us immediately at support@westharper.com. Please include your order information and photographs of the issue whenever possible.

In these situations, we will cover the relevant return shipping costs and work to resolve the matter promptly. Depending on the circumstances, we will provide either a replacement or a full refund.

Items That Cannot Be Returned

Certain products are excluded from our return policy. These may include:

  • Perishable products

  • Personalised, customised, or made-to-order items

  • Personal care products

  • Hazardous or flammable goods

  • Sale items

  • Gift cards

Gift cards are non-refundable. When you are uncertain whether a product is eligible for return, please contact us before submitting your request.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, you have the legal right to cancel or return your purchase within 14 days without needing to provide a reason.

Returned products must be unused and remain in their original condition. All tags and original packaging must be intact, and proof of purchase must be provided.

Refunds

After your returned parcel has been received and inspected, we will contact you to confirm whether the refund has been approved.

Approved refunds will be issued to the payment method originally used for the purchase within 7 business days of the return reaching us.

Please be aware that your bank, card issuer, or payment provider may require additional time to process and display the refund.

Should you not receive your refund within 15 business days after approval, contact us at support@westharper.com.

Contact Information

For questions concerning returns, refunds, exchanges, damaged products, or incorrect orders, please contact us using the details below.

Store name: West Harper
Company name: CA E-Commerce
Company number: 9104300711
Company address: Centrumgatan 2, Lammhult 363 44, Sweden
Warehouse address: 13 Farndon Ave, Marston Green, Birmingham B37 7XN
Phone: +44 20 4577 2217
Email: support@westharper.com

Opening hours:

Monday–Friday: 09:00–17:00 BST
Saturday–Sunday: 11:00–16:00 BST

We aim to respond to all enquiries within 24 hours.