Return & Refund Policy

We accept return requests made within 14 days of the date you receive your order.

To be eligible for a return, the item must remain in the same condition in which it was delivered. It must be unworn, unused, returned with all original tags attached, and placed in its original packaging. You will also need to provide a receipt or other proof of purchase.

Requesting a Return

To begin a return, contact us at hello@westharper.com.

After reviewing your request, we will send you further information about where and how to return your parcel. Products returned without contacting us and receiving approval beforehand will not be accepted.

Please keep in mind that:

  • All returns must be authorised before shipment.

  • Parcels sent without prior approval cannot be processed.

  • Return instructions will be provided by email.

Return Shipping Costs

If you are returning an item because you are no longer satisfied with your purchase, return shipping costs are covered by the customer. Please note that, depending on your location and the return facility assigned to your order, your return may need to be sent to an international address. We recommend using a tracked shipping method and keeping your receipt until the return is processed. We are not responsible for returns lost in transit.

Exchanges

The fastest way to receive a different item is to return the original product and place a new order separately.

In some circumstances, we may be able to assist with an exchange for another size. Contact our support team and we will assess your request. Exchanges involving a different product, colour, or variant require a new order to be placed.

Cancelling or Updating an Order

Our fulfilment system is automated, which means orders are processed shortly after they are submitted. For this reason, an order cannot be cancelled once it has been placed.

We may still be able to amend the delivery address if you contact us immediately after ordering. Although changes cannot be guaranteed, we will make every reasonable effort to assist you.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrectly produced, contact us right away at hello@westharper.com with your order details and photos where possible. We will resolve the issue as quickly as possible, either through a refund or a replacement.

Items That Cannot Be Returned

Certain products are excluded from our return policy. These may include:

  • Perishable products

  • Personalised, customised, or made-to-order items

  • Personal care products

  • Sale items

  • Gift cards

Gift cards are non-refundable. When you are uncertain whether a product is eligible for return, please contact us before submitting your request.

Refunds

After your returned parcel has been received and inspected, we will contact you to confirm whether the refund has been approved.

Approved refunds will be issued to the payment method originally used for the purchase within 7 business days of the return reaching us.

Please be aware that your bank, card issuer, or payment provider may require additional time to process and display the refund.

Should you not receive your refund within 15 business days after approval, contact us at hello@westharper.com.

Contact Information

For questions concerning returns, refunds, exchanges, damaged products, or incorrect orders, please contact us using the details below.

Store name: West Harper
Company name: CA E-Commerce
Company number: 9104300711
Company address: Centrumgatan 2, Lammhult 363 44, Sweden
Warehouse address: 27 Victoria Road, Hawthorn VIC 3122, Australia
Email: hello@westharper.com

Opening hours:

Monday–Friday: 09:00–17:00 AEST/AEDT
Saturday–Sunday: 11:00–16:00 AEST/AEDT

We aim to respond to all enquiries within 24 hours.