Shipping Policy
At West Harper, we aim to make the ordering and delivery process as clear and simple as possible. Below you will find all relevant information about how we process and ship your order.
Last updated: 15/06/2026
Shipping Destinations
We currently deliver exclusively to addresses within Australia.
Please note that we are unable to ship to PO boxes, military addresses such as APO, FPO, or DPO locations, or any restricted delivery areas.
Order Processing
Orders are normally prepared and processed within 1–3 business days.
Processing takes place Monday through Friday, excluding weekends and public holidays. During sales, promotions, or other particularly busy periods, processing may take slightly longer. We will provide updates where necessary.
Estimated Delivery Times
Once your order has been dispatched, delivery usually takes between 4 and 9 business days.
This means the total estimated time from placing your order to receiving it is approximately 5–12 business days.
Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including courier delays, severe weather, or other service disruptions.
Order Cut-Off Time
Orders placed before 6:00 PM AEST/AEDT on a business day will begin processing on the same day.
Orders submitted after the cut-off time, during weekends, or on a bank holiday will be processed on the next available business day.
Shipping Costs
Standard shipping is free for all orders delivered within Australia.
There is no minimum order value required to qualify for free delivery.
Failed or Returned Deliveries
When a delivery cannot be completed, or a parcel is returned to us because the shipping address provided was incorrect or incomplete, we will contact you to arrange another delivery.
Additional delivery charges may apply before the parcel can be sent again.
Lost or Damaged Orders
Please contact us if your order arrives damaged or has not been delivered within the expected timeframe.
Email hello@westharper.com and include your order details, along with photographs where relevant. We will investigate the issue with the delivery provider as quickly as possible and work with you to reach a suitable resolution.
Contact Information
For questions regarding shipping, delivery times, damaged parcels, or missing orders, please contact us using the information below.
Store name: West Harper
Company name: CA E-Commerce
Company number: 9104300711
Company address: Centrumgatan 2, Lammhult 363 44, Sweden
Warehouse address: 27 Victoria Road, Hawthorn VIC 3122, Australia
Email: hello@westharper.com
Opening hours:
Monday–Friday: 09:00–17:00 AEST/AEDT
Saturday–Sunday: 11:00–16:00 AEST/AEDT
We aim to reply to all enquiries within 24 hours.